- Policies related to the market
- Relationship with Prospect (Potential customers)
- Acquisition of new customers
- Activities of up-selling and cross selling
- Telemarketing activities
- Loyalty and Customer Retention
- CRM solutions operating and automation of business processes for managing contacts with Customers
- Design of Front-Office and Back-Office
- Analytical CRM solutions and improved customer knowledge
- Collaborative CRM solutions and next-generation
- On-demand CRM solutions
- Training and recruiting
Quality customer-
- Design of Front-Office and Back-Office
- Design integration with other business processes
- Check-up of CRM systems in place and improvement strategies
- Preparation of RFQ / RFP for technological adaptation and systems
- Recruiting staff
- Training and operational documentation